Returns & Refund Policy

returns & refunds policy of naughty bubbles pet store


Thank you for shopping at Our online shop provides fashion quality and costs saving pet supplies to customers. Our members of QA team inspect each product before packaging to ensure the maximum customer's satisfaction.

If you are not entirely satisfied with your purchase. it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange on with your email and order number and we will try our best to meet your request.

Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:
Send the returned purchase in its original packaging with the original label back to our return center. We will issue a refund to your original payment method within a week.

Returns & Exchanges Policy
Purchase can be returned or exchanged within 15 days from the buyer receipt date. 

Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

Buyer is responsible for return shipping cost and any related expense.

Purchase not eligible for return
Bite chewing toys or training items, Free gifts or promotional items.

Defective or Wrong item shipped
We will happily exchange a defective product or one that is damaged in shipment to you. Please notify us within 48 hours of delivery so that we can promptly assist you. In such a case and solely at our discretion, you may be responsible for the cost of the return shipment to us. 

Order cancellation
Your order will be fully refunded if it's canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment. a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.

Contact us
If you have further questions/issues. please don't hesitate to contact us on the Contact Us page or chat with us online through messengers on site.

Call +86-13781040588(9am-6pm EST weekdays,10am-5pm EST weekends).